What We Collect and Why It Matters to Your Account
When you open an account with mratm88, we collect the information needed to verify your identity, process your transactions and keep your account secure. This includes your name, contact details, device identifiers and payment method references — for example, a masked token linked to your Touch
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'n Go eWallet, Boost or GrabPay session. We do not store your full wallet credentials; those remain within your payment provider's environment. We also collect session data such as login timestamps, IP address and the pages you visit within our platform. This data lets us detect
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unusual access patterns and respond if your account shows signs of unauthorised activity. Retention periods vary by category: identity verification records are kept in line with our compliance obligations, while session logs are held for a shorter operational window. You can ask us to clarify how
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long a specific data category is retained by writing to our support team. Access to your data is restricted to staff and systems that need it to deliver the service — account management, payment verification and fraud detection. We do not sell or rent your personal
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information to advertisers or data brokers. Where local law in Malaysia requires us to disclose data to a regulatory authority, we follow that obligation and will inform you where we are permitted to do so.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.